FAQ

What is your return policy?

Please refer to Return and Exchange page

What are the payment options?

We accept Paypal, Apple Pay, online payments with Credit/Debit Cards, including Visa, Mastercard, American Express, Unionpay, JCB, Diners, CartesBancaires, Discover, Electron and  Maestro.

How do I wash my dog wear?

For all the hoodies, sweater, winter parkas, we suggest you read the washing labels and the care instructions. They can be washed in cold water, they are machine-wash friendly, and we recommend hang-dry after.

How to find the right size for my dog?

Please refer to our size chart before purchasing, our sweaters and hoodies are made with stretchy fabric (cotton, polyester), if you do have trouble picking between two sizes, we recommend go for the bigger one. 

Do you offer size for French Bulldogs or Pugs?

Yes! Our founder's dog is a frenchie so certainly we have sizes for these cute little piggies!  Our size is different from usual retail pet store, for sweater/hoodies, S or M will be way more enough for your chubby pups, for the Astronaut Winter Parka, M or L will be the fit!

Is your size chart the same as retail pet stores?

No, Please refer to our size guide before purchasing, it might be different from the sizing you will usually see in the big retail pet stores.