Return, Exchange and Refund.

Your furbaby's happiness means a world to us! Please read our return and exchange policy before you make any purchase. 

First thing first, please make sure your return or exchange items are brand new condition with labels and tags intact, returning with original packaging. Must be FREE OF ODOR AND DOG HAIR. 

Exchanges:

  • Please email info@pawswooof.com within 14 days of the date of your order arrival. 

  • All return items must be in brand new condition and meet the first requirement as above. 

  • We take your baby's comfortableness seriously, so we offer free EXCHANGE on your 1st order to make your future purchase easier! That means we will take care of your shipping cost, we will let you know the process through email! Please note that the first time free exchange only applies to same item in different size. 

  • For additional exchange, you will need to return your items at your own cost before we send out your exchanged items. 

Returns:

  • Please email info@pawswooof.com within 14 days of the date of your order arrival. 

  • All return items must be in brand new condition and meet the first requirement as above. 

  • You will need to cover your own cost of return. 

  • All return items will be inspected, if they don't meet the requirement as above, $8 storage fee will be deducted from refund. 

  • Once we receive your items, we will contact you and begin the refund process.